Frequently asked questions

General questions

What is online exam software?

Online exam software is a digital platform that lets institutions, educators and organizations create, distribute, conduct and evaluate exams over the internet. It supports multiple question formats (MCQs, subjective answers, coding, multimedia), automated grading and analytics.

Who can use online exam software?

• Schools, colleges and universities
• Coaching institutes and training centers
• Corporate organizations for recruitment or internal assessments
• Certification bodies for professional exams

What types of questions are supported?

• Multiple Choice Questions (MCQs)
• True/False and fill-in-the-blank
• Short answer and essay-type questions
• Coding challenges and problem-solving questions
• Image, audio and video-based questions

Can results be auto-graded?

Yes. Objective questions (MCQs, true/false) are graded automatically. Subjective questions like essays or coding may need manual review, though some software offers AI-assisted evaluation.

Is online exam software secure?

Most platforms include:

• Secure login and authentication
• Browser lockdown to prevent cheating
• Randomized questions and answer order
• AI or human proctoring to monitor exams

Security depends on the software's features, so choose a platform that fits your requirements.

What are the advantages of using online exam software?

• Saves time and reduces administrative work
• Immediate results for objective tests
• Detailed analytics on student performance
• Flexible scheduling and remote access
• Eco-friendly — less paper

What are the challenges or limitations?

• Needs a stable internet connection and a compatible device
• Long-answer and subjective questions may need manual grading
• Cheating is possible if proctoring is weak
• Students with accessibility needs or low digital literacy may face difficulties

Can exams be taken remotely?

Yes. Exams can be taken from anywhere with internet access and a compatible device. Some platforms also support offline modes or cached exams for low-connectivity areas.

How does pricing work?

• Pricing varies by features, number of students and institution size
• Options include subscriptions, pay-per-exam and one-time licenses
• Many platforms offer free trials or basic free versions for small groups

See our pricing page for ExamRankers plans.

Are online exams legal or recognized?

Yes, when they're run under proper regulations with verifiable results. Many universities, certification bodies and government organizations officially recognize online exams.

What devices are supported?

• Desktop and laptop computers (most common)
• Tablets and smartphones (depends on the software)
• A modern browser (Chrome, Firefox, Edge, Safari) and a stable internet connection

Can analytics and reports be generated?

Yes. Most platforms provide:

• Performance analysis per student
• Question-wise difficulty reports
• Time spent per question
• Comparative performance across classes or batches

Pricing & billing

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual subscriptions.

Can I cancel my subscription anytime?

Absolutely. You can cancel at any time from your account settings, and you'll keep access until the end of your billing period.

Do you offer refunds?

We offer a 7-day money-back guarantee. If you're not satisfied within the first 7 days, contact us for a full refund.

Technical support

How can I contact support?

Reach our support team by email at [email protected], through live chat on our website, or by phone at +91-88-7495-4655. We're available 24/7.

What are your system requirements?

Our platform works on all modern browsers, including Chrome, Firefox, Safari and Edge. We also have mobile apps for iOS and Android.